Frequently Asked Questions

Picture this: A dozen people are locked in a room for an hour, with only their wits and problem-solving skills to find a way out as the stress builds around them. A living puzzle, real-life video games, interactive entertainment or an intense team-building experience.

Each room concept has a tension or pressure element, making it just a little more challenging to recall spelling and arithmetic needed to solve puzzles. This element makes the escape rooms the perfect environment for team building.

Just click the “book now” on your specific location page. You will be shown a list of open time slots to choose from before you start your purchase.

The game begins exactly at the time prescribed. If you are late you will not be allowed into the room. If another show that day has openings, we will try to accommodate, however there will be no refunds. Please try to arrive at least 15 minutes before the game begins.

The maximum capacity of each game is different. You do not have to have 12 people in your group to play the game, and we may not be able to fit 12 depending on the room, thought they are easier to solve with more people. Unless you rent the entire room, you will be placed with other gamers who purcahsed the same slot.

Cell phones, cameras, and other electronic devices are not allowed in the room.

6 years old and younger will not be allowed into the game room. This includes toddlers/babies, even if you have a baby carrier or offer to hold them, we unfortunately cannot allow them in the game nor do we have a waiting area, so make sure you plan a head for a sitter for the young ones.

7 to 12 years old must be accompanied by an adult/parent/ guardian during the game.

13 to 18 years old can participate in the game without an adult but will need to be accompanied by an adult at check-in.

Pregnant women, especially in the third trimester, should evaluate if they would like to be involved in a room where escape room guests often run around. Please call our customer service number to find out which room may be best.

This is real, folks! However, every precaution has been taken in the event of an emergency, or even at the request of any guest at any time, the doors can be safely and quickly unlocked using emergency escape buttons. Staff members are constantly watching guests over the camera security system to monitor for emergency situations while actors in each room can constantly communicate with staff members.

Bring your inner detective. Nothing else is required or allowed into the room.

If you want to have just your friends or family experience the game, simply purchase all the tickets for a show.

Please try to only book your show if you know you are available. However, we will try to accommodate changes two days in advance of the show time. If you cancel last minute, we do not offer refunds and cannot guarantee rescheduling.

Nothing in the game requires special training or skills. You just have to be willing to work as a team and be persistent.

Like sporting events and other attractions, we do not give refunds under any circumstances.

The Great Room Escape is unique because of it’s quality, Hollywood-worthy interactive sets, attention to detail, actor presence, and cohesive clue streams. It is truly a 4-D experience.

In order to keep the games fair, cellphones, cameras, and other electronic devices are not permitted inside the rooms during play (unless you are a professional or first responder on call).  You will be asked to place your phone in a lockbox prior to the game starting if you bring it inside. 
At the current time due to statewide COVID restrictions you will have a private room for your group. If this changes we will update the website and make it clear prior to purchasing tickets. 

Go through all steps as follows.

1. Choose the date, time, and number of participants.

2. Enter your name, email, and phone number. Then the payment window will pop up.

3. Underneath all the price listings, there will be a button that says, “promo code”.

4. Press the button, and you can enter your voucher code. If it’s a Groupon, then it’s an 8-letter code.

*Only one voucher code allowed per reservation.

All of our rooms are ADA accessible. This means a normal sized non-electric wheelchair can navigate all areas safely. 

If you have any specific concerns or questions please reach out to us directly at